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volcanos wireless
Return Policy •If you are not satisfied with your purchase, you may return it for exchange or refund (excluding shipping and handling charges) within 30 days, subject to a return authorization number from volcanos wireless. Any missing or damaged items returned to volcano wireles will be assessed accordingly. Any items returned due to lack of reading product description can be assessed up to 15% restocking fee with a minimum charge of $10.00. Web and mail order purchases require an RMA (Return Merchandise Authorization) number. For an RMA number, call customer service please call us or fill our our RMA form. Please note that an RMA # does not guarantee a full refund as all returns are subject to inspection. All exchanged/ returned merchandise must be in original carton, including all packaging materials, inserts, manuals, and all accessories. Please do not tape or write anything on the item or the original manufacturer's carton. We retain the right to either charge you or reduce your credit for the replacement of damaged, altered, missing, written-on, or taped-on contents of cartons. We reserve the right to refuse any such items. •volcanos wireles 30 day warranty guarantees against: - Phone functionality - Charging & syncing ports - Activation (as long as the phone matches the network) - LCD functionality - Functionality of all keys - All accessories •Our coverage does not include the following - Cosmetics - Service dependent features, i.e., MMS, GPRS, WAP, SMS, data transfers, etc. These services are the responsibility of your service provider. - Battery life (used items only). - Unlocking issues and/or restoring devices against suggested best practices.
If an item is DOA, please let us know within 72 hours after the item was delivered so that we may assist you.
Customer is responsible for deactivating all returned phones. Phones returned that are still active (or on a no-pay, lost or stolen list) will not be refunded.
•Items returned to us for a specific problem and volcanos wireles cannot replicate the problem will be assessed a 15% restocking fee or a minimum charge of $10.00. •Any and all item(s) returned to us by the shipping company due to return to sender, missing apartment number(s), incorrect street number(s), incorrect address and/or refusal of delivery will be refunded less the original shipping fee, less $10.00 return shipping fee and up to 15% restocking fee. •Any item being returned must have an RMA number provided by volcanos wireles. All others will be refused and returned to sender. •Shipping and handling fees are non-refundable. •Customer is responsible for any/all return shipping and handling fees.
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